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To return an item from an order, all of the following conditions must be met:
There will be a restock fee of $20.00 per item. Any amounts refunded will not include the restock fee.
Please note: Final Sale items are not eligible for return.
Apparel: all original tags must still be attached to the garment(s).
Lilies and Lace Gowns reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address without any refund being processed. In order to avoid this, please contact our customer care team to address any issues or concerns you have regarding the item(s) you wish to return.
Returns
To initiate a return, please submit a request for a Return Authorization (RA) through email liliesandlacegowns@gmail.com
Please ship returning packages with your country/region’s local shipping carrier and be sure to use standard shipping. For added safety, please insure all packages with a tracking number.
Exchanges
Lilies and Lace Gowns does not offer direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.
Refunds
Shipping charges for all returns or exchanges must be prepaid and insured by the customer. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
To follow-up on the status of your return, please contact us at liliesandlacegowns@gmail.com
LILIES AND LACE RESERVES THE RIGHT TO LIMIT ANY RETURNS THAT DONT MEET THE ABOVE REQUIREMENTS.
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